Frequently Asked Questions


Our therapists adhere to the BACP code of ethics on confidentiality and will appropriately report:

A disclosure of ongoing abuse/neglect of a child or vulnerable adult.
If he/she considers a client to be a danger to him/herself or to others. Where there is a legal obligation to do so.

- The therapist would normally first discuss the situation with the client, encourage him or her to participate in the disclosure, and support them in doing this. Our therapists will not discuss what occurs in your therapy except in supervision which is in accordance with the BACP code of Ethics.

What Will Happen if I Cancel or Miss a Session?

Vitality encourages regularity and continuity in therapy, as they give a feeling of reliability and structure to the process. You and your therapist will agree on the days and times of your meetings (normally weekly) and those times will then be set aside for you.

If you need to cancel an appointment for any reason please let us have as much notice as possible. If you are unable to give a weeks notice or you miss a session a cancellation charge of the normal fee for the session will be charged.

Your therapist will let you know in advance of his/her holidays, during which time no fee is due.

What Are Your Fees?
Payment can be made on a weekly basis or monthly in advance. We review our fees periodically, usually on 1st January.

Our standard fees for a 50 minute session are currently 40 - 60 for individuals and 65 for couples.

A low cost counselling service is also available, mainly to individuals under 18, counselling/psychology students, anyone on a low income.

25.00 for one hour: Maths, English, Science and Music.

What Will Happen When I Book My First Counselling/Therapy Session?

When booking the initial consultation you will be invited to speak with a therapist to discuss your needs. This session would allow you to decide whether this is the appropriate service for you. Should you cancel with less than 7 days notice, or fail to keep the appointment the full fee for the session will be payable in full.

Please feel free to raise questions about these terms or any procedures you do not understand or feel unhappy about for any reason.

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